Changes & Incidents
Change Request (Client/Internal/Supplier), Cancellation dan penalty, Refund Request, dan Incident — exception management lintas project.
Change Request Terbuka
3
Total Cancellation
3
Refund Terbuka
—
Incident Terbuka
2
| Incident | Project | Booking Terkait | Owner | Severity | Status | |
|---|---|---|---|---|---|---|
INC-004 Keterlambatan pengumpulan dokumen traveler | Manila Business Trip | Project-level | Doni Saputra | Rendah | Closed | |
INC-003 Peringatan cuaca ekstrem di lokasi venue | Palu MICE Conference 2026 | Project-level | Doni Saputra | Kritis | Open | |
INC-002 Perubahan jadwal penerbangan berdampak pada koneksi | Abu Dhabi Corporate Gathering | flight FLT-1021 | Doni Saputra | Sedang | Resolved | |
INC-001 Kendaraan mogok saat penjemputan Group Sales Team | Palu MICE Conference 2026 | transport TRN-1034 | Doni Saputra | Tinggi | Escalated |